Contact SettleBox
We are here to help you settle in with confidence. Whether you have questions about SmartPacks, partnerships, delivery or custom orders - our team is ready to assist.
WE’RE HERE TO HELP
Get in Touch
Our Perth-based support team is available to assist students, families, and corporate clients across Australia.
We respond quickly and take every enquiry personally – because settling into a new life deserves care.
WhatsApp Phone
+61 420 590 568
kartik@settlebox.com.au
Business Hours
Monday to Friday, 9 AM – 12 PM (AEST)
Location
Perth, Western Australia
Website
www.settlebox.com.au
Order changes
Update details before dispatch via Order Changes or message with your Order #.
Refunds Procedure
Our goal is to offer a clear and fair refund process. Please review the guidelines below to see how refund eligibility is determined.
After 7 days: non-refundable
Full refund within 7 days of purchase if your arrival is 14+ days away
Purchases within 14 days of arrival: non-refundable from purchase
Deposit: Refundable for 7 days from order, then non-refundable (Your Australian Consumer Law rights remain and cannot be excluded.) - [Read Policies]
Common Questions Before You Contact Us
Everything You Need to Know Before You Land
1. How long does it take to get a response?
We typically reply within 24 hours (or sooner during business hours).
2. Do you support urgent delivery requests?
Yes, depending on stock and location.
Please include your arrival date in your message.
3. Can I update my delivery address or arrival date?
Yes, anytime before your SmartPack is dispatched.
4. Do you accept bulk orders or partnerships?
Absolutely. Universities, agents, student accommodations and property managers can contact us for custom pricing.
5. Where does SettleBox deliver?
We deliver Australia-wide to homes, universities and student accommodations.
6. What if I have not received my confirmation email?
Check your spam folder. If it is not there, message us and we will resend it.
Join the SettleBox Family
Whether you’re landing in Perth, Sydney, or anywhere in Australia — SettleBox is your trusted companion for a smooth, welcoming transition.