Contact SettleBox Support
We’re here to help – whether it’s your first order, a partnership request, or a question about your SmartPack.
WE’RE HERE TO HELP
Get in Touch
Our Perth-based support team is available to assist students, families, and corporate clients across Australia.
We respond quickly and take every enquiry personally – because settling into a new life deserves care.
WhatsApp Phone
+61 420 590 568
kartik@settlebox.com.au
Business Hours
Monday to Friday, 9 AM – 12 PM (AEST)
Location
Perth, Western Australia
Website
www.settlebox.com.au
Order changes
Update details before dispatch via Order Changes or message with your Order #.
Refunds Procedure
Our goal is to offer a clear and fair refund process. Please review the guidelines below to see how refund eligibility is determined.
After 7 days: non-refundable
Full refund within 7 days of purchase if your arrival is 14+ days away
Purchases within 14 days of arrival: non-refundable from purchase
Deposit: Refundable for 7 days from order, then non-refundable (Your Australian Consumer Law rights remain and cannot be excluded.) - [Read Policies]
Frequently Asked Questions
Everything You Need to Know Before You Land
1. What is the best way to contact SettleBox?
Email us or use the contact form. We reply within 24 hours during business days.
2. Do you have a local office?
Yes, our operations are based in Perth, Western Australia.
3. Can I contact SettleBox for bulk or partnership orders?
Absolutely. Fill in your details and our partnerships team will reach out.
Join the SettleBox Family
Whether you’re landing in Perth, Sydney, or anywhere in Australia — SettleBox is your trusted companion for a smooth, welcoming transition.