Privacy Policy
Your privacy matters to us – here’s how we collect, store and protect your data.
Introduction
SettleBox (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from www.settlebox.com.au.
1. Personal Information We Collect
We may collect personal information including:
Information you provide directly
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details and product selections
- Communications sent via email or contact forms
Information collected automatically
- IP address
- Browser type and device information
- Date and time of website access
- Pages viewed and interactions on our website
This information helps us operate securely and improve your experience.
2. How We Collect Personal Information
We collect personal information when you:
- Place an order on our website
- Contact us via email or forms
- Subscribe to updates or communications
- Browse or interact with our website
Some information is collected automatically through cookies and analytics tools.
3. Why We Collect and Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products to your nominated address
- Communicate order confirmations, updates, and support responses
- Prevent fraud and ensure website security
- Improve website performance, products, and services
- Meet legal, accounting, and regulatory obligations
We only use your information for purposes you would reasonably expect.
4. Payments and Financial Information
Payments made on our website are processed securely through third-party payment providers
such as Stripe and PayPal.
SettleBox:
- Does not store your full payment card details
- Only receives confirmation of payment and limited transaction data
Payment providers manage your financial information in accordance with their own privacy
policies and security standards.
5. Third-Party Service Providers
We may share limited personal information with trusted third parties who help us operate our business, including:
- Payment processors
- Delivery and logistics partners
- Website hosting providers
- Analytics and performance tools
These providers only receive information necessary to perform their services and are required to handle your data securely.
6. Cookies and Analytics
We use cookies and tools such as Google Analytics to collect anonymised information about how visitors use our website, including:
- Pages visited
- Time spent on the site
- Device and browser type
This data helps us understand usage patterns and improve user experience. It does not personally identify you.
You can disable cookies through your browser settings, though some features may not function as intended.
7. Overseas Disclosure of Information
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected and handled in accordance with Australian privacy laws.
8. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure by using secure systems and operational practices.
No online system is completely secure, but we continuously review and improve our safeguards.
9. Accessing and Correcting Your Information
You have the right to request access to, or correction of, the personal information we hold about you.
To do so, please contact us at: kartik@settlebox.com.au
We will respond within a reasonable timeframe.
10. Marketing Communications
If you receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions or contacting us directly.
11. Complaints
If you believe we have mishandled your personal information, please contact us first so we can address your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.
13. Contact Us
For privacy-related questions or concerns, contact: kartik@settlebox.com.au
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Whether you’re landing in Perth, Sydney, or anywhere in Australia — SettleBox is your trusted companion for a smooth, welcoming transition.