Returns and Refunds Policy
We believe in fair service and full transparency under Australian Consumer Law.
Introduction
At SettleBox, we want you to feel completely confident about your purchase.
If something isn’t right, we’re here to make it right.
This policy explains how returns, refunds, and replacements work for all SettleBox products.
Change of Mind
You may request a cancellation or refund before dispatch or within 7 days of delivery if your order is unused and in original packaging.
Return shipping for change of mind is the buyer’s responsibility.
Damaged or Faulty Items
If any item arrives damaged or faulty, please contact us within 7 days of delivery at support@settlebox.com.au.
We will arrange a replacement or refund according to the Australian Consumer Law.
Refund Processing
Refunds are processed to your original payment method within 5–7 business days after we receive and inspect your return.
How to Return
- Email kartik@settlebox.com.au with your order number and issue details.
- Our team will provide return instructions and address.
- Package the product securely to prevent damage in transit.
Customer Rights under Australian Consumer Law
You are entitled to a replacement, repair, or refund if a product is faulty, damaged, or not as described.
Our policy operates in line with the Australian Consumer Law (ACL), ensuring you are always protected.
Join the SettleBox Family
Whether you’re landing in Perth, Sydney, or anywhere in Australia — SettleBox is your trusted companion for a smooth, welcoming transition.